Terms of Service

1.1The Service is operated by Vantalis Group LLC, a limited liability company formed under the laws of the State of Wyoming, United States, with its registered address at 30 N Gould St, Ste R, Sheridan, Wyoming 82801, USA.

1.2Vantalis Group LLC is the operator of the Service, the owner of all customer balances held on the Service, and the party responsible to you under these Terms.

1.3You can reach us at support@packsnatch.com. We answer support enquiries from that address and no other.

2.1By creating an account, depositing funds, or otherwise using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

2.2If you are using the Service on behalf of an entity, you represent that you have authority to bind that entity, and “you” means that entity.

3.1You must be at least 18 years old. We do not knowingly permit anyone under 18 to hold an account, and we will close any account we believe belongs to a minor and return the balance to the source of funds.

3.2You must have full legal capacity to enter into a binding contract, and you must not be subject to any sanctions administered by the United States, the United Nations, the European Union or the United Kingdom, nor act on behalf of anyone who is.

3.3One account per person. Accounts are personal to you and may not be sold, transferred or shared.

4.1The Service is not offered, and may not be used, in the jurisdictions listed in clause 4.2. We enforce this by geographic filtering, by re-checking your location on requests to the Service, and by the residency you declare during identity verification. Any one of those signals indicating a restricted jurisdiction is sufficient for us to refuse access.

4.2Restricted jurisdictions are:Afghanistan, Belarus, Central African Republic, Cuba, Democratic Republic of the Congo, Ethiopia, Haiti, Iran, Iraq, Japan, Lebanon, Libya, Myanmar (Burma), Nicaragua, North Korea, Russia, Somalia, South Sudan, Sudan, Syria, Ukraine, United States of America (including all states, the District of Columbia, and all territories and possessions), Venezuela, Yemen.

4.3You represent that you are not resident in, ordinarily located in, or accessing the Service from any jurisdiction in clause 4.2, and that you will notify us and stop using the Service if that changes.

4.4You must not use a VPN, proxy, remote desktop, DNS manipulation, or any other means to disguise your location or to access the Service from a restricted jurisdiction. Doing so is a material breach of these Terms and entitles us to close your account under clause 16.

4.5We may add to the list in clause 4.2 at any time where required by law, by a payment or exchange partner, or by our own risk assessment. Where we do, we will publish the change on this page.

5.1You are responsible for keeping your credentials secure and for all activity on your account. Tell us immediately at support@packsnatch.com if you believe your account has been accessed without your authorisation.

5.2You must give accurate registration information and keep it current. Giving false information is a breach of these Terms.

5.3We may require you to complete identity verification (“KYC”) at any time, and we will always require it before a withdrawal or a physical shipment. Verification may include government-issued identity documents, proof of address, proof of source of funds, and a liveness check.

5.4We may restrict deposits, openings, withdrawals or shipments until verification is complete, and we may refuse or reverse a transaction where verification fails or where the residency you declare falls within clause 4.2.

6.1Site credit is the internal balance shown in your account. It is denominated for display purposes against a US-dollar stablecoin unit. It is a record of an entitlement against us on the terms of this agreement, and nothing more.

6.2Site credit may be used to purchase Packs on the Service. It is not withdrawable as currency. Value leaves the Service only in the ways described in clause 12, all of which act on an Item rather than on a balance.

6.3Site credit does not expire while your account is open and in good standing, does not earn interest, and confers no ownership, security, equity or other financial interest in us.

6.4Site credit is not a bank deposit, e-money, a payment account, a security, or an investment. It is not insured or guaranteed by any deposit protection scheme or government agency. We are not a bank, and we do not provide banking, custody, investment or money transmission services to you.

6.5We do not extend credit. You cannot open a Pack using funds you have not deposited, and your balance cannot go below zero.

7.1You may fund your account by the methods offered at the time. Where a third-party payment or on-ramp provider is used, that provider is the merchant of record for your payment and its own terms apply to the payment itself.

7.2You must fund your account only from a source you own and are lawfully entitled to use. Third-party funding is prohibited.

7.3Deposits are credited once we have received confirmed settlement. Network fees, exchange spreads and provider fees are disclosed by the relevant provider and are not set by us.

7.4A deposit is a purchase of site credit for use on the Service. It is not a payment into an account held for you, and clause 6.4 applies to it.

8.1A “Pack” is a product offered at a stated price. Opening a Pack delivers exactly one “Item” to your inventory.

8.2Every Item that a Pack can deliver is listed on that Pack’s page before purchase, together with its Declared Value and the ticket range it occupies. Ticket ranges are non-overlapping intervals out of 1,000,000 and together cover the whole interval.

8.3The expected market value of what a Pack delivers is, over time, less than the price of the Pack. That difference is the marketplace margin and is how the Service is funded. We state this plainly here and on our responsible play page because you should decide with it in front of you.

8.4A Pack purchase is final at the moment of opening. Because the outcome is generated and delivered immediately, and because it is verifiable under clause 10, an opened Pack cannot be cancelled, refunded or reversed.

9.1Every Pack open delivers an Item to your inventory. There is no outcome in which a Pack open delivers nothing.

9.2The market value of the Item you receive may be higher or lower than the price you paid for the Pack, and will more often be lower. Guaranteed delivery is a guarantee that you receive an Item. It is not a guarantee of value, of profit, or of recovering what you spent.

9.3Items you hold in inventory are yours to keep, to sell back under clause 11, to withdraw under clause 12, or to have shipped under clause 13.

9.4Clause 9.1 describes Pack opening. Competitive modes such as Battles work differently: each seat receives real Items during the rounds, but settlement then redistributes the value pulled across the battle according to the mode rules disclosed before you join, and a seat can finish a battle holding nothing from it. If you take part in a competitive mode, you are accepting that redistribution. Where such a mode is offered, its rules are shown before entry.

10.1Outcomes are produced by a published commit-reveal scheme. We commit to a server seed by publishing its hash before you play. You supply a client seed. The outcome is derived from the server seed, your client seed and an incrementing nonce.

10.2When a server seed is rotated, the previous seed is revealed, and every open made under it can then be independently reproduced from the revealed seed, your client seed and the nonce. We publish the algorithm and a verifier you can run in your own browser on the fairness page.

10.3The outcome is determined on our servers before any animation is shown to you. The animation replays a result that is already final; it does not influence it.

10.4We do not alter odds per user, per session or per balance. The ticket ranges published on a Pack page are the ranges used.

11.1Every Item has a Declared Value, shown before purchase on the Pack page and in your inventory.

11.2You may sell any Item in your inventory back to the marketplace for site credit at its Declared Value. Sell-back is immediate and final.

11.3Declared Value is the rate at which we will buy an Item back. It is not an appraisal, a market quotation, or a representation of what the Item would fetch elsewhere.

11.4We may adjust the Declared Value of Items not yet delivered. The Declared Value of an Item already in your inventory does not change.

12.1Value leaves the Service in one of three ways, each acting on an Item: sell-back to site credit under clause 11, withdrawal of Item value in cryptocurrency under this clause, or physical shipment under clause 13.

12.2You may withdraw the value of selected Items to an external cryptocurrency wallet you control. A minimum of US$15 applies to the total of the selection, not to each Item.

12.3Withdrawals require completed identity verification under clause 5.3, and we may apply additional checks where a transaction is unusual for your account.

12.4You are responsible for the accuracy of the destination address. Cryptocurrency transfers are irreversible; we cannot recover funds sent to an address you gave us incorrectly.

12.5Network fees apply and are disclosed before you confirm. We may set reasonable limits on withdrawal frequency and size for fraud and anti-money-laundering purposes.

13.1Some Items are physical goods. Where an Item is eligible for shipment, you may request delivery to an address you control, in a destination we list at checkout.

13.2Shipment requires completed identity verification, and the shipping address must be consistent with your verified identity.

13.3Title and risk in a physical Item pass to you on delivery to the carrier. Import duties, taxes and customs charges are your responsibility.

13.4Where a physical Item is unavailable, discontinued or cannot lawfully be shipped to your destination, we may substitute an Item of equal or greater Declared Value or credit your account at Declared Value.

14.1We aim to keep the Service available but do not guarantee uninterrupted access. We may suspend the Service for maintenance, or withdraw features, at our discretion.

14.2If a Pack open, battle or transaction fails to complete because of a technical fault on our side, we will restore the affected account to its position immediately before the failed action.

14.3Where an outcome, price, Declared Value or balance is produced by an evident error — including a pricing error, a display error or a software defect — we may void the affected transaction and correct the account. We will tell you when we do.

15.1You must not:

• use the Service from a restricted jurisdiction, or disguise your location;
• hold more than one account, or use another person’s account;
• fund your account from a source you do not own;
• use the Service to launder money, to finance terrorism, or to move the proceeds of crime;
• use bots, scripts, automation or any exploit to interact with the Service, or attempt to influence an outcome;
• attempt to gain unauthorised access to the Service, or to probe, scan or test its security other than through a disclosure to support@packsnatch.com;
• scrape, copy or redistribute Service content other than as these Terms permit; or
• abuse promotions, referrals or rewards, including through coordinated accounts.

15.2Reporting a security vulnerability to us in good faith, without exploiting it and without accessing another user’s data, is not a breach of clause 15.1.

16.1We may suspend or close your account, and withhold or reverse a transaction, where we reasonably believe you have breached these Terms, where we are required to by law or by a payment or exchange partner, or where we detect fraud or a sanctions match.

16.2Where we close your account other than for a breach by you, we will return your remaining value to you by the routes in clause 12, subject to identity verification.

16.3Where we close your account because you accessed the Service from a restricted jurisdiction, we will return deposited value to its source where we lawfully can, and we may void Items and site credit gained during that access.

16.4You may close your account at any time by writing to support@packsnatch.com from your account email. We will action a self-exclusion request the same day.

17.1The Service, its content, branding and software are owned by us or our licensors. We grant you a personal, non-exclusive, non-transferable, revocable licence to use the Service for its intended purpose.

17.2Third-party brands appearing on Items are the property of their owners. Their appearance does not imply any affiliation with, sponsorship by, or endorsement from those owners.

18.1The Service is provided on an “as is” and “as available” basis. To the fullest extent permitted by law we exclude all implied warranties.

18.2We are not liable for indirect, incidental, special, consequential or punitive loss, nor for loss of profit, revenue, data or opportunity.

18.3Our total aggregate liability to you in connection with the Service is limited to the greater of (a) the total amount you deposited in the six months before the event giving rise to the claim, and (b) US$100.

18.4Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud or fraudulent misrepresentation.

19.1These Terms, and any dispute arising out of or relating to them or to the Service, are governed by the laws of the State of Wyoming, United States, without regard to its conflict-of-laws rules.

19.2Before starting arbitration, you agree to contact us at support@packsnatch.com and give us 30 days to resolve the dispute informally. Most matters are resolved at this stage.

19.3Any dispute not resolved under clause 19.2 will be finally resolved by binding individual arbitration seated in Wyoming, conducted in English by a single arbitrator under the rules of an established arbitral institution we nominate at the time. Judgment on the award may be entered in any court of competent jurisdiction.

19.4You and we each waive any right to bring or participate in a class, collective, consolidated or representative action. The arbitrator may award relief only in favour of the individual party seeking it. If this clause 19.4 is found unenforceable, clause 19.3 does not apply to the affected claim, which will instead be heard by a court in Wyoming.

19.5Either party may bring an individual claim in a small claims court instead of arbitration, if it qualifies.

20.1We operate risk-based anti-money-laundering and sanctions controls, including identity verification, transaction monitoring, source-of-funds enquiry, and screening against applicable sanctions lists.

20.2We may freeze an account or a transaction, request further information, and make a report to a competent authority, where we are required to. We may be prohibited by law from telling you that we have done so.

20.3We retain records related to these controls for five years after your relationship with us ends, as described in our Privacy Policy.

21.1You are responsible for determining and paying any tax arising from your use of the Service, including on Items received, sold back or withdrawn. We do not provide tax advice.

22.1Pack opening is entertainment. Spend only what you would spend on entertainment, and read clause 8.3 and our responsible play page before you deposit.

22.2Write to support@packsnatch.com from your account email and we will freeze, restrict or close your account the same day, with no questions and no retention offer.

23.1Send complaints to support@packsnatch.com with your account email and what happened. We acknowledge within 2 business days and aim to resolve within 15 business days, telling you if we need longer.

24.1We may amend these Terms. Where a change materially affects your rights, we will give notice on the Service or by email before it takes effect, and the effective date at the top of this page will change.

24.2Continuing to use the Service after a change takes effect is acceptance of it. If you do not accept a change, stop using the Service and withdraw under clause 12.

25.1If any provision of these Terms is held unenforceable, the rest remains in force and the unenforceable provision is modified to the least extent necessary to make it enforceable.

25.2Our failure to enforce a provision is not a waiver of it.

25.3You may not assign these Terms. We may assign them to an affiliate or in connection with a reorganisation, merger or sale of the business, provided your rights are not reduced.

25.4These Terms and the Privacy Policy are the entire agreement between you and us about the Service, and replace any earlier version of them.

25.5Nothing in these Terms creates a partnership, agency or employment relationship between you and us, and no third party may enforce them.